Frequently Asked Questions

Should my garage door be insulated?

Insulation is recommended when you have a room above or a room adjacent to the garage. Insulation can make a big difference to the garage temperature in hotter and colder climates. Also in many cases insulated doors will have more rigidity and will operate more quietly.

My door is in the up position and will not go down, why?

Check the safety photo eyes. The photo eyes are on each side of the door approximately 6 to 8 inches off the floor. Are they clean? Are they pointed toward each other? Check to see if something is obstructing the view between them. If so, remove the object and try to close the garage again. Also check if one of the safety eyes has become misaligned or if a wire has become detached. Also if sunlight is directly hitting one or both of the photo eyes, this can have an effect with the ability to function correctly. Be sure you are getting electricity to your garage door opener. If it still will not close, call a trusted and established garage door company to get additional help.

How do I program or reprogram my remote?

There are many different manufactures of garage door openers and a multitude of ways to reprogram your remote. The best way to find instructions for re-programing is to search the web for the manufacturer and locate the instructions for reprograming. If this does not work call your local pro to dispatch a technician who can help.

What do I do when my remote no longer works?

First check or replace the battery. Try reprograming the remote according to the instruction manual. If you cannot locate the manual, go online to the garage door opener site and locate the instructions for reprograming. If that does not work bring your remote into your local garage door company to get the remote checked out or replaced. You may also want to ask your garage door pro to stop by your house to help with re-programing or replacement.

Why is my door heavy and difficult to open?

It could be a number of issues but most likely it is a broken spring or it could also be a broken cable. The spring is precisely set with tension against the weight of the door and is set to assist in opening the door. If the spring is broken, the door will be heavy and it will be difficult to lift. Note: If you are able to lift the door, it will be heavy and may come down hard and fast so please be cautious. One other note: Please do not attempt to repair a broken spring or broken cable. There can be a lot of tension on the springs and cables and could potentially be dangerous when you do not have the proper tools or know-how.

I see a broken spring above my door. What do I do?

Call a trusted and established garage door company. When you are stuck in the garage with a broken spring, these trusted garage doors companies will offer 24/7 service and have the stock on hand to get you up and running quickly. They will possess the proper tools to do the job safely and have the know-how to fit the door with the proper sized springs. Having the correct size spring for the weight of the door is very important to proper and safe operation.

Why is my door noisy and making popping sound when it’s operating?

Your door is out of balance, or one or more of the door sections could be sagging. This issue can be caused when the hinges bind and pop during operating. The most common way to remedy this is to install struts on one or more of the sections. Remember when installing struts you are also increasing the weight of the door. When increasing the weight you will need spring adjustments or spring replacement. Call a pro to get this done properly and economically.

What do I do when I see a broken cable?

If you have a broken cable, it is likely that one side of your door may appear higher than the other, and the door will not be level. In this case you will need to have the tension released from the spring(s) and have the cable replaced. Again, caution here is advised when adjusting tension on cables and springs. Expertise and proper tools are required. Call a pro that will have the proper parts, tools and know-how to get your door running safely.

How much does a new door cost?

Before we get to a number we first need to assess your needs. What size is the door? Is it a custom size or special order door? Will it be insulated? Will it have windows? Is it a wood, fiberglass or steel door? What kind of look or finish do you like? All of these questions and more will play a role in the final cost of your door. So to take a shot at it and start economically, you can get a very nice brand new 8×7 basic steel Raynor Door with all new hardware in almond or white, installed in Austin Texas and surrounding communities, (which is where I am, your area will differ), for approx $454 and $594, installed. A 16×7 door with the same specs would be approx $742 to $882, installed. Offers often change with garage door companies depending on season, manufacturer incentives, as well as monthly specials and coupons. Your purchase should include at least a 3 year parts and labor warranty as well as a 5 year manufacture warranty. This is not an official quote as there will always be variables such as your specific needs, current steel prices, transportation, Geographic’s, building codes, etc.

How much does a new opener cost?

You will first need to assess your needs. What size door are we opening and closing? If you have a room above the garage you may want to consider a quiet operating opener. Do you want or need wifi capability for opening and closing on demand? Do you want a belt drive, chain drive or a direct drive? Would you like to have battery back-up built in? Overall what is the right fit for your garage door? All of these questions and more will help you make a final decision to fit your needs and cost. Do you have a manufacturer in mind such as LiftMaster, Linear or Marantec. As an example only, a very nice residential opener, installed by Hutchins Garage Doors here in the Austin Texas area (which is where I am, your area will differ), will cost $354 to $474 depending on your needs, quality and make of opener, number of remotes and keypads requested, manufacturer incentives, monthly specials, etc.

What is the recommended maintenance for a garage door?

Your door should be check out and tuned up once a year. This preventative maintenance can avoid costly emergency repairs as well as increase the longevity of your door. A good technician can point out potential problems and safety hazards before they sneak up on you.

Should I high lift my garage door?

Do you have a car lift in your garage? Are you thinking of putting a car lift in your garage in order to stack cars or work under your car? Do you want to store an addition vehicle in the garage and the only way is up? Do you simply want the room above your vehicle in the garage? If so, then by all means high lift the door. It’s cool.

Why choose a Raynor door?

Whether it’s a steel or aluminum garage door for your home, or a sectional or rolling door for a commercial or agricultural application, Raynor products are crafted for dependable long-lasting performance. Raynor Doors are also 100% American made and manufactured. They are a proud family company which has been manufacturing garage doors for over 95 years. They get it! Good products, good people, happy customers are why we recommend and back-up Raynor products. Residential, commercial and industrial. They have it!

Can individual sections be replaced?

So you have one or more panels that need to be replaced. Yes you can replace individual sections but just as long as the make and model are still being manufactured. There may be an occasion when you can retrofit a different make or model door section from the same manufacturer. But this is often not recommended for safety reasons nor will the manufacturer guaranty or warranty the replacement. Call a trusted and established garage door company. They will know where to get parts and sections you’ll need as well as advise you on what can be done properly.

Should I choose a steel, aluminum, fiberglass or wood door?

There are a few items for you to consider. Think about location, aesthetics, cost of the door, functionality and durability, etc. Custom wood doors are beautiful. They are more expensive than steel doors and may need a bit more maintenance and attention over time but very popular. A custom wood door will enhance the beauty of your home which is why many facade upgrades include wood garage doors. Fiberglass is durable and can be made to look like natural wood. They are durable and should not need as much maintenance as natural wood doors. It’s not the most economical but if you like the look and feel of the fiberglass it may be right for you. Aluminum is most often used in Full View glass doors which you see a lot of contractors using when modernizing homes or building new homes. Aluminum full View doors are strong and durable. Aluminum can be powder coated in hundreds of colors so you can get exactly what you want. The cost of an aluminum door is similar to natural wood and fiberglass but varies greatly depending on glass choice. Steel is the most economical. Steel comes in a large variety of looks such as colonial, ranch, carriage house and more. There are many colors and options from which to choose. All the above mentioned doors are available insulated or non-insulated, with or without glass, aesthetics hardware and a multitude of additional options. In many cases your garage door is the largest door on your house and a large part of your façade. Do your homework before you purchase. Go to a pro that has a showroom where you can browse and choose what best fits you. Avoid the “One Guy and A Truck” when shopping garage doors.

What type of roller is recommended for my door?

Steel rollers are common on older garage doors and can be a bit noisy. Some economy style doors run with plastic rollers which can wear out quickly and will need to be replaced over time. The 13 ball bearing nylon rollers are the quietest and they are durable. We recommend the 13 ball bearing nylon rollers for smooth operation and longevity. Hutchins uses nylon rollers in 99% of our residential installations and repairs.

I’m selling my house. Should I replace my garage door?

It depends on the look and the operating condition of the door. Remember that in many cases your garage doors and entry doors are often a first impression when showing your house. Garage doors are often the largest part of the house façade and upgrading can dramatically enhance the overall look of the house. Also, if the door is in poor condition it is a safety hazard. When in doubt, get it checked out.

Can we get a screen door for the garage?

Yes you can. There are a few garage door screen companies that can be found on the web and there are a few that your garage door pro can recommend. They are fully retractable and will work with most existing garage doors. They are spring loaded which allows them ease of opening and closing. Call your local pro to get one installed quickly and correctly.

When I push my remote, I hear a grinding noise but don’t see the garage door opener moving and the door doesn’t lift.

If you have a Chain Drive or Belt Drive garage door opener, then your drive gear is probably stripped and needs replacing. If you have a Screw Drive door opener, the teeth on the rack are probably stripped and need replacing.

What is a Service Call?

A service call is something that other garage door companies charge you to come to your house. We have seen them range from $49 to $200. We will not charge you for a service call. Our estimates and on site diagnostics of your door issues are free. Our trained technician will inspect your garage door and/or opener, then inform you whether a repair or replacement is necessary, and will provide you with a free estimate.
To avoid service calls keep your door tuned up and in good working order. Call 512-442-5301 for more info.

What is a garage door tune-up?

After the service technician inspects your garage door, he will then perform a basic door Tune-Up. This procedure consists of lubing all moving parts of your door and adjusting the spring tension or leveling the garage door. The technician will inform you if it is necessary to replace worn-out parts at this time.

I thought you should know:

If you are in the Austin area and would like a free quote for any garage door related work or need expert advice, please contact us at or call us at 512-442-5301. Hutchins is a proud Raynor dealer however we often get doors, door sections and parts for most makes and models to fit your specifics. Thank you